At Ageless Life, we offer a 100-day return policy, allowing you to return your last received product within 100 days of purchase for any reason. The item can be returned in either new or used condition.

Eligibility for Return

To be eligible for a return, your item must be the last product you received and fall within the 100-day return window. You will need the receipt or proof of purchase to proceed with the return.

Return Process

To initiate a return, please contact us at sales@agelesslife.co.nz If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at sales@ageleslife.co.nz

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sales@agelesslife.co.nz